Terms of Sales

476 rue du clocher, 81210 SAINT JEAN DE VALS
SIRET 97789474000017

To pay for your stay:

If you live in France: you can pay for your stay by bank check, payable to the owner or by credit card using our secure payment service accessible from our website.

If you live abroad: have a bank check drawn up by your banker ("bankdraft"), or pay by international bank card.

In both cases, send your payment with your rental contract (security deposit) or with your invoice (payment of the balance).

Article 1 - Duration of stay

The customer who has signed this contract concluded for a specific period may not, under any circumstances, claim any right to remain in the premises at the end of the stay.

Article 2 - Liability

The owner who offers services to a customer is the sole contact for this customer and is responsible to him for the execution of the obligations arising from these conditions of sale. The owner cannot be held responsible for fortuitous events, force majeure or the actions of any person unrelated to the organization and progress of the stay.

Article 3 - Booking

The booking becomes firm when the owner receives a deposit of 25% of the total price of the stay (administrative fees included) and a copy of the contract signed by the customer, before the deadline indicated on the contract.

Article 4 - Payment of balance

The customer must pay the owner the balance of the agreed service remaining due, one month before the start of the stay. The customer who has not paid the balance on the agreed date is considered to have canceled his stay. From then on, the service is once again offered for sale and no refund will be made.

Article 5 - Late registrations

If you register less than 30 days before the start of your stay, full payment will be required upon reservation.

Article 6 - Arrival

The customer must appear on the specified day and at the times mentioned in this contract. In the event of late or delayed arrival or last minute impediment, the customer must notify the owner whose address and telephone number appear on the contract.

Article 7 - Cancellation by the customer

Unless specified in the specific conditions of the contract, the following cancellation conditions apply:

Any cancellation must be notified by registered letter to the owner. The amount reimbursed to the owner, with the exception of administrative fees, will be as follows:
• cancellation more than 30 days before the start of the stay: 10% of the amount of the stay will be retained
• cancellation between the 30th and 21st day inclusive before the start of the stay: 25% of the price of the stay will be retained.
• cancellation between the 20th and 8th day inclusive before the start of the stay: 50% of the price of the stay will be retained.
• cancellation between the 7th and 2nd day inclusive before the start of the stay: 75% of the price of the stay will be retained.
• cancellation less than 2 days before the start of the stay: 90% of the price of the stay will be retained.
In the event of a customer's no-show, no refund will be made.

Article 8 - Modification of a substantial element

When, before the scheduled start date of the stay, the owner finds himself forced to make a modification to one of the essential elements of the contract, the buyer may, and after having been informed by the seller by registered letter with acknowledgment of reception :

- either terminate your contract and obtain immediate reimbursement of the sums paid without penalty.
- or accept the modification: an amendment to the contract specifying the modifications made is then signed by the parties.

Any reduction in price is deducted from any sums remaining due by the buyer and if the payment already made by the latter exceeds the price of the modified service, the overpayment will be returned to the tenant before the start of their stay.

Article 9 - Cancellation by the seller

When, before the start of the stay, the owner cancels this stay, he must inform the buyer by registered letter with acknowledgment of receipt.

The buyer will be reimbursed immediately and without penalties for the sums paid.

Article 10 - Interruption of stay

In the event of interruption of the stay by the customer, no refund will be made.

Article 11 - Capacity

This contract is established for a maximum capacity of people. If the number of vacationers exceeds the reception capacity, the service provider may refuse additional customers. Any modification or termination of the contract will then be considered at the initiative of the customer.

Article 12 - Assignment of the contract by the customer

The buyer can transfer his contract to an assignee who meets the same conditions as him to carry out the stay. In this case, the buyer is required to inform the owner of his decision by registered letter with acknowledgment of receipt no later than 7 days before the start of the stay.

The transfer of contract must be carried out at cost price. The assignor and the assignee are jointly and severally liable to the seller for payment of the balance of the price as well as any additional costs incurred by this assignment.

Article 13 - Insurance

The customer is responsible for all damages arising from his fault. It is required to be insured by a resort type insurance contract for these various risks.

Article 14 - Inventory

An inventory is drawn up jointly and signed by the tenant and the owner or his representative upon arrival and departure from the accommodation. This inventory constitutes the only reference in the event of a dispute concerning the inventory of fixtures.

The tenant is required to enjoy the rented property with a reasonable use.

The state of cleanliness of the accommodation upon the tenant's arrival must be noted in the inventory. Cleaning of the premises is the responsibility of the vacationer during the rental period and before departure.

The amount of any cleaning costs is established on the calculation basis mentioned in the description sheet.

Article 15 - Security deposit

When the customer arrives at the rental, a security deposit, the amount of which is indicated in the special conditions of the contract, is requested by the owner. After the contradictory establishment of the exit inventory, this deposit is returned at the latest within 15 (fifteen) days following the planned end date of the stay, less the cost of restoring the premises if there are any degradations were noted.

In the event of early departure (before the hours mentioned on the description sheet) preventing the establishment of the inventory on the same day of the tenant's departure, the security deposit is returned by the owner within a period not exceeding two weeks.

Article 16 - Payment of charges

At the end of the stay, the customer must pay the owner any charges not included in the price. Their amount is established on the basis of calculation mentioned in the description sheet and proof is provided by the owner when the customer requests it.

Article 17 - Disputes

In the event of a dispute, the parties will endeavor to reach an amicable agreement.

If it is impossible to reach an agreement, the matter will be brought before the courts having jurisdiction in the matter.